Great staff, very friendly cleaners, good work. They made my bed in the cutest way every by tucking the blanket to my toy Usapyon. We used takyubin (address delivery of luggage) in Japan and sent our suitcases all the way from our hotel in Tokyo to Urban Kyoto Premium. It is the only hotel that actually brought our luggage to the room before our arrival. Or probably it was because we upgraded to a premium room. Either way nice service. Speaking of onsen, I loved the lifting gel provided.
Inga
April 2024
Spotless, very comfortable and beautiful rooms. Onsen was great, breakfast was very good - a good mix of Japanese and some Western options. I made an error during booking which was rectified by booking.com and the property after a couple of emails - thank you. Much appreciated. We rented bikes from hotel - what a wonderful way to see Kyoto.
Natalie
January 2024
- The rooms were clean, comfortable and pretty. Bathroom was spacious, comfortable, and very pretty as well. - Tea, Microwave, water with lemon and cofee in the lobby were a nice gesture. - We took the breakfast and they were absolutely delicious! Everything! Also exceptional, european-style buns! I highly recommend! Also, well organized and comfortable. - Ammenities were not in the room, but you could take as much as you want. Conviniently placed next to the elevator. This is a great idea and ecological. - Onsen with bubbles was nice. Very clean and well-maintained.
Komorowska
October 2023
Spacious bedroom, clean. Staff is super friendly and even if you wake up late and miss housekeeping, they still offer you clean towels. Also, power point, this was just AMAZING, I counted 8 power points in the bedroom, including the bedside one, great to charge everything you need overnight.
Rafael
February 2024
The rooms were Western type so spacious, fantastic shower, and the onsen was lovely, but I think the men had a better view out of their window!
Christina
July 2023
There should be more variety in food on different days. Special orders such as pizza are a great choice.
Robert
September 2023
The hotel is modern and clean, and the room I reserved was spacious and also modern and clean. The shower was wonderful, as was the king-sized bed. There is a restaurant downstairs, but I did not eat there, although the food looked decent. There is free coffee downstairs, and it was pretty good! Much better than what's around the hotel (read below). There are convenience stores close by, and quite a few restaurants about 10 minutes away. Although there is a ramen place a few doors down, I recommend walking a bit further and exploring the eateries. Bungalow, a craft beer place with very good yakitori, was a pleasant find. (Read below for a piece of advice when restaurant-hunting.)
Deeeeeee
September 2023
Helpful staff. We arrived before check in and left our bags that were delivered to our room by the time we returned. Everything clean and spotless. Beds very comfortable. Onsen clean and had it to myself. Perfect way to end the day. Just wish we'd ordered the breakfast with our rooms. We had to book 2 rooms for our family and they were co-located without asking.
Katie
July 2023
Nice hotel, good amenities, decent location. The staff went out of their way to be helpful. I am especially indebted to one of the female receptionists (too bad I don't remember her name): she had to cope with a strange request of mine, and she fulfilled that in the most perfect manner.
Giorgos
October 2023
The clothes provided were so cosy I had difficulty leaving them in the room and not taking them with me. Overall, it was a very nice and comfortable stay
Hydrodictyon
February 2024
Reservations:
+1-833-728-2041